Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website flood-cleanup-restoration.com or engaging Rhino Flood Cleanup Restoration ("Company," "we," "us," or "our") for any services. By accessing our website or requesting services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Provided

Rhino Flood Cleanup Restoration provides professional flood and water damage restoration services in Houston, TX and surrounding areas, including but not limited to:

• Emergency water extraction and removal
• Structural drying and dehumidification
• Mold assessment and remediation
• Sewage backup cleanup and sanitization
• Flood damage assessment and documentation
• Reconstruction and rebuild services
• Insurance claims coordination and assistance

All services are performed by licensed, trained, and insured technicians in accordance with IICRC standards and applicable Texas state regulations.

2. Website Use

By using this website, you agree that you will not:

• Use the site for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any part of the site or its related systems
• Transmit any harmful, offensive, or disruptive content through contact forms or other channels
• Reproduce, distribute, or modify any content from this site without our prior written consent
• Use automated tools, bots, or scrapers to collect data from our website

3. Service Agreements and Estimates

All estimates provided by Rhino Flood Cleanup Restoration — whether by phone, email, or in-person assessment — are preliminary and subject to change based on actual conditions found during work. A written service authorization form must be signed before work begins.

By signing a service authorization, you agree to:

• Grant our technicians reasonable access to the affected property
• Accept responsibility for payment of services rendered, whether or not insurance covers all costs
• Provide accurate information about the property and the extent of damage
• Cooperate with the documentation process required for insurance claims

4. Payment Terms

Payment is due upon completion of services unless a written payment plan or insurance assignment agreement has been executed. We accept cash, check, and major credit cards.

• Insurance Claims: We work with most major insurance carriers and can submit invoices directly when you assign your insurance benefits to us. You remain responsible for any deductibles or costs not covered by your policy.
• Late Payments: Unpaid balances after 30 days may be subject to a late fee of 1.5% per month. Accounts past 90 days may be referred to collections.
• Disputed Charges: Any billing disputes must be submitted in writing within 14 days of invoice receipt.

5. Warranties and Limitation of Liability

We warrant that all restoration services will be performed in a workmanlike manner consistent with industry standards. However:

• We are not responsible for pre-existing damage, hidden structural deficiencies, or damage caused by conditions beyond our control.
• Our liability for any claim arising from services rendered is limited to the amount paid for those specific services.
• We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
• Website content is provided for informational purposes only. We make no warranties regarding the accuracy or completeness of information on this site.

6. Cancellation and Rescheduling

For non-emergency scheduled work, cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Emergency response services, once dispatched, may incur a partial fee if cancelled after a crew has been deployed to the property. Rescheduling requests should be made as early as possible and are subject to crew availability.

7. Intellectual Property

All content on this website — including text, images, graphics, the Rhino logo, and brand assets — is the property of Rhino Flood Cleanup Restoration and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use any content from this site without our prior written consent.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over the content, privacy practices, or availability of those sites and accept no responsibility for them. Linking to any third-party site does not imply endorsement.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Harris County, Texas, under the rules of the American Arbitration Association.

You agree to waive the right to participate in class-action lawsuits or class-wide arbitration against Rhino Flood Cleanup Restoration.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services following any changes constitutes your acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms, please contact us: