Privacy Policy

Rhino Flood Cleanup Restoration ("Company," "we," "us," or "our") operates the website flood-cleanup-restoration.com and provides emergency flood and water damage restoration services throughout Houston, TX and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us for services. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

When you submit a contact form, call us, or request a quote, we may collect:

• Full name
• Phone number
• Email address
• Property address or zip code
• Description of damage and service needs
• Insurance carrier information (if provided)

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and general geolocation
• Browser type and version
• Pages visited and time spent on site
• Referring URL
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and emergency calls
• Provide and schedule flood damage restoration services
• Communicate about job status, estimates, and billing
• Process insurance-related documentation and claims assistance
• Send follow-up satisfaction surveys or maintenance reminders
• Improve website content and user experience through analytics
• Comply with applicable laws and regulations
• Protect against fraudulent, unauthorized, or illegal activity

We do not sell, rent, or trade your personal information to third-party marketers.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for basic site functionality (e.g., form submission, page navigation).
• Analytics Cookies: We may use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous.
• Marketing Cookies: We may use remarketing pixels (Google Ads, Meta) to show relevant ads to past visitors.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit site functionality.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third-party vendors who assist with scheduling, CRM, payment processing, or communications — all bound by confidentiality agreements.
• Insurance Companies: Only when you request claims assistance and expressly authorize us to share your information.
• Legal Compliance: When required by law, court order, or government authority, or to protect our rights and the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with appropriate confidentiality protections.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL encryption on all web forms, secure storage of customer records, and restricted employee access to sensitive data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal retention requirements
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at (346) 776-6621 or email us at info@flood-cleanup-restoration.com.

7. Third-Party Links

Our website may contain links to third-party websites such as insurance company portals or review platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: